eCommerce Technical Lead

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Title: eCommerce Technical Lead
Location: Framingham, MA

As a Salesforce Commerce Cloud Technical Lead, you’ll be an integral part of our Digital Experience Train, working within the eCommerce team. Collaborating with innovative leaders possessing diverse skill sets, you’ll contribute to the journey of delighting our customers. Join our global platform initiative to develop world-class digital experiences that shape the future of our client’s enterprise capabilities. This role embraces a software engineering culture that values collaboration, participation, and open discourse. As the team lead, you’ll partner with business stakeholders and creative development teams to deliver online customer experiences that surpass expectations. The Commerce Technical Lead will leverage technical knowledge and organizational skills to comprehensively provide support for our client’s DTC website and related web-based initiatives with a focus on Content Management and Customer Experience.

Responsibilities/Functions

· Actively participate in day-to-day operations of the Commerce teams including technical configuration, third-party integrations, user management, and ongoing maintenance for the client’s website

· Engage and collaborate with stakeholders to translate business requirements into well-architected, sustainable, and scalable solutions that best leverage our Commerce and CMS platform to render an excellent Customer Experience

· Implementing techniques to improve website loading speeds and overall performance

· Designing websites to be accessible to users with disabilities

· Developing guidelines for content creation, including metadata and tagging, to improve search engine optimization (SEO)

· Collaborate with frontend and backend developers to ensure smooth integration of CMS driven content into websites and applications

· Establish processes to organize various technical components, content modules, and data structures within the Content Management System

· Provide technical guidance and support to content editors in managing and publishing content through the CMS interface

· Troubleshoot and resolve issues related to CMS configuration, module integration, and content publishing

· Document technical specifications, implementation details, and configuration guidelines for CMS integrations and customizations

· Collaborating with designers to ensure the website layout and interactions are intuitive and user-friendly.

· Stay up to date with digital trends and best practices to continually improve the underlying data structure of the website

· Provide support for other various website related projects and initiatives.

Qualifications Required

· A bachelor’s degree or equivalent professional experience

· At least 10 years of professional position-related experience

· Tech Lead/Senior Frontend or full stack developer

· Solid knowledge in JavaScript, CSS, HTML

· Understanding of web standards, accessibility, optimization, usability, layout aesthetics, and SEO

· Experience in leading teams

· Experience working with CMS is a plus (WordPress, Drupal, Content Stack, etc.)

· Willing to learn Salesforce Commerce Cloud and Content Stack (Experience with these is a PLUS)

· Strong understanding of content modeling concepts and experience designing/organizing data structures, content modules, and relationships

· Experience with version control systems (e.g. Git) for managing configuration files and custom code

· Ability to communicate technical concepts effectively with both technical and non-technical stakeholders

· Ability to work independently and solve problems with minimal supervision

· Strong organizational and problem-solving skills

· Excellent oral and written communication skills

· Strong customer service orientation preferred

· Experience working in an Agile/Scrum development environment using project management and repository management tools (e.g. GitHub, GitLab, or Jira)

· Experience supporting web systems in a higher education environment

· Proven ability to stay current with rapidly changing technologies

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