Manager, HR Process Excellence

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Job Title: HR Process Excellence Manager
Location: Miami, FL – 3 Days/Week onsite 
Job-Type: Contract (6 months+)

Must be US Citizen / Green Card Holder
**No 3rd Parties**

Job Overview:
We are seeking an experienced Contractor for a Manager, HR Process Excellence that will play a critical role in understanding the end-to-end HR mission and identifying opportunities for continuous improvement. This role supports the aligned Centers of Excellence (COEs) by analyzing processes and operations, evaluating the current environment, and designing long-term solutions to drive operational efficiency and excellence. The Manager, HR Process Excellence will lead efforts to re-engineer and improve processes across functional dependencies while ensuring alignment with business objectives.

Key Responsibilities

• Establish and monitor key performance indicators (KPIs) for all processes, identify trends, analyze root causes, and forecast outcomes to ensure operational goals are met.
• Analyze data from multiple sources (internal systems, stakeholder feedback, and customer insights) to propose remedial actions and process improvements.
• Drive continuous improvement initiatives through the implementation of smart workflows that enhance HR processes, leveraging both technology (e.g., automation) and non-technology solutions (e.g., training).
• Facilitate discussions and workshops with stakeholders to refine success metrics and identify areas of frustration within current processes.
• Elicit business requirements through interviews, document analysis, workshops, and workflow analysis to define desired outcomes.
• Plan and deliver smart workstreams using project management methodologies to ensure intended results are achieved.
• Develop and deliver multi-mode communications that convey a clear understanding to different audiences, keeping stakeholders informed concisely and professionally.
• Conduct regular quality audits to ensure processes are operating as designed and to identify areas for continuous improvement.
• Research, analyze, and prepare quarterly reports on HR trends, recommend new projects, and track the progress of current initiatives.
• Serve as a coach and mentor to other team members within the department.
• Perform additional duties as assigned.

Required Qualifications

• Bachelor’s degree in Business Management, Industrial Engineering, Quality Management, or a related field.
• 6+ years of experience in process improvement development, implementation, and execution.
• Proven track record of successfully leading end-to-end process improvement projects, including identifying opportunities, implementing solutions, and measuring results.
• Strong ability to coordinate and lead cross-functional workgroups effectively.
• Experience analyzing ambiguous data from various sources to identify trends, discover root causes, and justify improvement opportunities.
• Ability to influence stakeholders at multiple levels in dynamic organizations, ensuring alignment with long-term solutions.
• Advanced proficiency in written and verbal English.
• Strong communication skills with the ability to engage and collaborate effectively with internal and external stakeholders.

Preferred Qualifications

• Knowledge of Lean Six Sigma methodologies.
• Proficiency in process mapping tools (e.g., Visio, Lucid, Miro).
• Experience in HR Operations.
• Familiarity with HRMS and HR Case Management Software (Workday and ServiceNow HRSD preferred).
• Strong proficiency in Microsoft Office Suite.
• Results-oriented mindset with the ability to take ownership of tasks through completion.
• Ability to work independently and collaboratively with minimal supervision.

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