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Job Title: Helpdesk Team Lead
Location: Salt Lake City, UT (hybrid schedule)
Job-Type: Contract
Pay Rate: 25-35/hr
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
Summary:
Our client is seeking a skilled helpdesk team lead to assist with troubleshooting desktop, mobile devices, and hardware through a Jira ticketing system. This person will assist in Microsoft Teams setup and troubleshooting, and mobile device management using Intune and Kandji. In addition, this person will lead the helpdesk team of three.
Technical Skills:
- Helpdesk support experience
- Experience with general troubleshooting
- Experience troubleshooting and setting up Microsoft Teams and Teams devices
- Mobile device management experience (Intune and Kandji)
- Experience as a helpdesk lead